Frequently asked questions

What hardware do I need?

A Windows computer with an up-to-date Chrome or Edge is enough. We recommend a second monitor for the customer display and an 80 mm thermal printer for receipts. Details: Getting started.

Does it work on a tablet or Mac?

The waiter app and kitchen display work in any up-to-date browser (Android, iPad, Mac). For the POS we recommend Windows + Chrome/Edge; thermal printer and cash drawer support is best there.

What happens if the internet goes down?

The POS and waiter app keep selling. Actions wait on the device and are sent automatically, exactly once, when the connection returns.

Is there a fiscal register integration?

Siparo receipts are informational. The fiscal register connection (Siparo Bridge) is ready: paid tickets are sent to the register in order. Contact us to set it up for your brand (Beko, Pavo, Ingenico); until it is connected you keep issuing fiscal receipts from your register. Details: Delivery and hardware.

Is my data safe?

Each business's data is kept separate, connections are encrypted and critical actions are logged. Card details are stored by the payment provider, not by Siparo. You can ask support to export or permanently delete your data.

I have several branches. What should I do?

With the Pro plan you manage all branches from one account: Dashboard → Settings → Branches. The menu is managed centrally, prices can differ per branch and sales can be compared. Details: Business management.

How do I import my menu?

Start with a template and edit it, or upload your Excel/CSV file: Menu → Excel. Our team can also import it for you.

Is there a contract or commitment?

No. Cancel any time; you keep using Siparo until the end of the period you paid for.

How many users and devices can I add?

Starter: 2 devices and 3 users; Business: 8 devices and unlimited users; Pro: unlimited. The customer display doesn't count as a device.

Can the menu be in English or German?

Yes. Enable the languages in the QR menu and enter product translations: QR menu → Languages. The dashboard and POS are also available in Turkish, English and German.

How can I tell if staff are skimming?

Voids, comps, discounts and refunds are logged with the reason, time and person; over-limit actions require a manager PIN. Check the Activity log and till count differences regularly, and turn on email alerts.